These terms set out what you agree to when you access lohanselot, fund your account through DANA, OVO, GoPay or Bank Transfer, and use our lobby. Read them before you start — they define your rights, our responsibilities, and what happens when something needs to be resolved.
Account access subject to local law
Transactions via DANA, OVO, GoPay & Bank Transfer
Applies to all lohanselot services
Contact support for any dispute
POLICY POSTURE
How These Terms Apply to Your Account
When you open an account on lohanselot, you enter into an agreement governed by these terms. Access to our lobby and the ability to make deposits through DANA, OVO, GoPay or Bank Transfer is conditional on your acceptance of every section here. We do not treat these terms as background paperwork — they are the operating rules that both sides follow. Availability of services depends on local law and is only offered where local law permits. If any provision conflicts with applicable law in your jurisdiction, that provision will be interpreted as narrowly as possible while keeping the rest of the terms intact. We may update these terms when our services change or when legal requirements shift. The version shown on this page at any given time is the one in effect. We will notify you of material changes through your registered account contact. Continuing to use your account after notification means you accept the updated terms. Your transaction records — visible in your account dashboard after login — remain subject to the version of the terms active at the time each transaction was made.
DANA
OVO
GoPay
Bank Transfer
Account Dashboard
POLICY SCOPE
What Falls Inside and Outside These Terms
Not every interaction with our platform sits under the same rule. Understanding scope helps you know which terms cover a given situation and where to look when something comes up.
Account Access
Creating, logging into and managing your lohanselot account — including password changes, wallet linking and account suspension — falls fully under these terms. Any action taken through your account credentials is your responsibility under this agreement.
Transactions
Deposits and withdrawals processed through DANA, OVO, GoPay and Bank Transfer are covered here. Transaction records visible in your account dashboard are the reference point for any dispute about amounts, timing or status.
Site Content
Game titles in the lobby, odds shown in the sportsbook, and promotional materials on our pages are part of our service offering under these terms. Content is subject to change without prior notice unless a specific commitment is stated.
Third-Party Services
Payment processors, e-wallet providers and any external link you follow from our site operate under their own terms. We are not responsible for third-party service interruptions, fee structures or policy changes outside our direct control.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These terms are not one-sided. You have concrete steps available to you when you need to review what we hold, correct something in your account, or raise a question about a transaction. Your account dashboard — accessible after login — is the starting point for most of these. Transaction history is stored there and reflects every deposit or withdrawal made through DANA, OVO, GoPay or Bank Transfer. If a record looks wrong, you can flag it directly through our support channel before it becomes a formal dispute. Account details like your registered contact and linked wallet can be updated from within your account settings; follow the fields and verification steps shown on that page. For anything that cannot be resolved through self-service, our support team is the right next step. Raising a question promptly — while the transaction record is fresh — gives the clearest path to a resolution.
Review Your Records
Your full transaction history is shown in your account dashboard after login. Each entry lists the payment method used — DANA, OVO, GoPay or Bank Transfer — along with amount and status.
Correct Account Details
Contact and wallet information can be updated from account settings. Follow the verification fields shown there; do not share verification codes with anyone outside our support team.
Raise a Question
If a transaction entry or account action does not match what you expected, contact support with your account reference and the relevant record. We will check against the stored log on our side.
Request a Policy Clarification
Any section of these terms that is unclear to you can be queried through our support contact. We will respond with the plain-language explanation relevant to your situation and account type.
CONTACT PATHS
How to Reach Us About These Terms
If these terms raise a question you cannot resolve on your own, the paths below connect you to the right place. For account and transaction queries, having your account reference ready will speed up the process.
Live Chat Support
Reach our Indonesia support team through the live chat icon in your account. Use this for transaction queries tied to DANA, OVO or GoPay deposits that need a quick check against our records.
Email Support
Send a written query to our support address for policy clarifications, account correction requests or anything requiring a documented response. Include your account reference in the subject line.
Account Help Centre
The Help Centre in your account dashboard covers the most common terms-related questions — account access rules, transaction dispute steps and wallet linking. Check there before contacting support.
HOW WE HANDLE THIS
Our Approach to Data, Security and Policy Changes
We take a straightforward approach to the obligations these terms create. Account data is held only for as long as it is needed to operate your account and meet applicable record-keeping requirements. Transaction logs tied to DANA, OVO, GoPay and Bank Transfer deposits are retained for the period required under our operating obligations — the specific retention window is shown in your account settings. Cookies used on our pages are limited to what is necessary for account sessions and basic analytics; you can review cookie settings through your browser. If you want to know what we hold about your account, or request a correction, the support contacts listed above are the right channel. Policy changes are communicated through your registered account contact before they take effect.
Data Handling
Account and transaction data is processed only for the purposes described in these terms. We do not sell your information. Data held in connection with DANA, OVO or GoPay transactions follows the retention period shown in account settings.
Cookie Use
Cookies on lohanselot cover account session management and basic site analytics. No advertising profiling cookies are placed without your acknowledgement. Cookie preferences can be adjusted through your browser settings at any time.
Account Security
You are responsible for keeping your login credentials secure. If you suspect unauthorised access, use the account security settings to change your password immediately and contact support to flag the incident with your account reference.
Policy Change Notice
We will contact you through your registered account details before any material change to these terms takes effect. The updated version is always the one shown on this page. Your continued use after notice confirms acceptance.
COMMON QUESTIONS
Questions About These Terms, Answered
These are the questions we hear most often about how these terms work in practice. If yours is not here, contact support directly.
When do these terms apply to my account?
These terms apply from the moment you create an account on lohanselot. Every deposit, withdrawal and session — whether through DANA, OVO, GoPay or Bank Transfer — falls under the version of the terms active at that time. Availability depends on local law and eligible regions.
How do I know if the terms have been updated?
We notify you through your registered account contact before material changes take effect. The current version is always the one displayed on this page. Check this page if you are unsure whether a change has been made since your last visit.
What should I do if a transaction record looks wrong?
Open your account dashboard after login and locate the transaction in your history. Note the payment method, amount and status shown there, then contact our support team with that reference. We will check it against our stored record and follow up.
Can I update my account details under these terms?
Yes. Registered contact information and linked wallet details can be updated from your account settings page. Follow the verification steps shown there. If you cannot complete the update through self-service, contact support with your account reference.
Do these terms cover third-party payment providers like DANA or OVO?
These terms cover your agreement with lohanselot. DANA, OVO and GoPay each operate under their own separate terms with you. We are not responsible for interruptions or policy changes on their side; our responsibility covers the transaction record on our end.
How do I request a clarification on a specific part of these terms?
Contact our support team through live chat or email, reference the section you have a question about, and include your account reference. We will respond with the plain-language explanation relevant to your account type and the situation you are asking about.